Replacement for 3hub plus#
The only way to be covered from accidental damage is to purchase a Protection Plus or Ultimate Care warranty upgrade. It is impossible for Panasonic to know if it were 3 inches or 3 stories. Meaning if you drop your Toughbook from 3 feet and it breaks then it is covered by the standard warranty.
It is a common misconception that MIL-STD rated laptops like a Toughbook are warrantied for damage within a parameter like a 6ft drop. While the standard warranty covers anything that happens to your Toughbook under normal operations (meaning manufacturer’s defects), it does NOT cover accidental damage of any kind. EXTENDED WARRANTYĮxtends original standard warranty (minus the battery) through 4 or 5 years. Replacement batteries supplied to a customer under warranty are only covered through the end-date of the original purchase. Panasonic's Standard Manufacturer's Warranty does NOT cover accidental damage of any kind.Īll new batteries, whether included in the original Toughbook purchase or acquired as an accessory after the fact, are covered under warranty for one (1) year from date of purchase. In addition, Toughbook end-users have online access to drivers, first-aid disks, BIOS updates, tools, utilities and manuals. Panasonic’s standard warranty (often referred to as “Toughbook Preferred”) also includes lifetime technical support directly with Panasonic at 1-800-LAPTOP-5. The standard warranty includes a priority parts exchange program and repair service at no cost with overnight shipping to and from Panasonic included. STANDARD WARRANTYĪll new Panasonic Toughbooks sourced from authorized dealers are protected from manufacturing defects for three years. Please contact us at 87 with any questions or concerns regarding this return policy. Shipping and handling charges are always non-refundable. Returned items lacking an RMA will be refused or sent back to the customer at the customer’s expense. Returns will not be accepted by without a Return Merchandise Authorization (RMA). Potential exceptions to this return policy can only be arranged prior to purchasing product and only with the explicit consent of a sales representative who is firmly aware of all extenuating circumstances. Defective or malfunctioning units must be handled directly with Panasonic at 1-800-LAPTOP5 (800-527-867). Any non-visible damage must be reported immediately to. Customers should refuse delivery of any visibly damaged packages. RETURNSĭue to restrictions set by the manufacturer and their distributors, Panasonic Toughbook computers and accessories cannot be returned.
Again, please call us ASAP at 87 to discuss urgent needs and expedited shipping. It is typically applying to the main item of an order. Additionally, expedited shipping will not apply to multiple items that might have multiple lead-times and ship dates. While we do our best to have a wide variety of Toughbook models and accessories in stock, this particular supply chain is challenging and we ask that customers please confirm availability with us on the phone when time is a priority. We can only confirm availability over the phone or online chat.
It simply means we will ship via the selected method when the product is available to ship. Please be advised that online orders where expedited shipping is chosen does N OT mean that specific product is in stock and will ship right away. In general, Panasonic Toughbooks, accessories and related mounting equipment are enterprise solutions that are typically custom built to order and thus carry a lead-time of anywhere from 2-3 weeks to 2-3 months. Expedited shipping methods selected at checkout do not speed up lead times but rather reduce transit time when an order ships. Please call, email, or chat with us to discuss lead times as it specifically relates to your needs. Powered docking stations with port replication: 4-8+ weeks to ship.Vehicle-specific kits or more complex mounting solutions: 2-4 weeks to ship.Basic mounting hardware such as plates or poles: 1-2 weeks to ship.The following is guidance only and changes frequently. Lead times can often be 3-6+ weeks or longer depending on the exact items purchased.
Please note that ALL Gamber-Johnson and Havis mounting and docking equipment typically takes at least a week to ship.
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